Terms of Service

Introduction and Acceptance

These Terms of Service apply to purchases and use of https://mokpira.com, operated by Hangzhou Zhuochuan Hotel Management Co., Ltd. Please read these terms together with the Privacy Notice, Shipping policy, and Refund policy before placing an order.

By browsing the website, submitting an order, or using available website functions, you agree to these terms. If you do not agree, please do not use the website to place an order. These terms do not remove any consumer rights that cannot lawfully be excluded or restricted.

Product Information and Intended Use

We make reasonable efforts to present product names, photographs, descriptions, dimensions, materials, colors, set quantities, and other listing details accurately. Please review all information on the product page before checkout. Colors and surface appearance may differ slightly depending on lighting and screen settings; this does not excuse a material difference between the item supplied and its description.

Household cleaning items, including sponges, cloths, and scourers, should be selected and used according to the surface and task. Kitchen utensils, chopsticks, bowls, plates, and cutlery should be used in accordance with their stated materials and any care instructions. Do not assume that an item is suitable for a dishwasher, microwave, oven, high-temperature cooking, abrasive surfaces, or food contact unless the product page or supplied instructions expressly indicate that use.

Where dimensions, materials, pack contents, or care instructions are important to your decision, please check the product listing carefully or contact us before ordering if essential information is unclear.

Prices and Payment

Prices, currency, discounts, available payment methods, shipping charges, and any taxes collected at checkout will be displayed during the checkout process. Please review the order total before confirming payment. Your bank or payment provider may apply separate currency conversion or transaction fees.

Promotional offers are subject to their displayed conditions, eligibility requirements, and expiry dates. Unless an offer expressly permits combination, discounts may not be combined. If a discount does not appear in the checkout total, please contact us before submitting payment.

Order Review and Acceptance

Please provide accurate contact, billing, and delivery information. An automated order confirmation acknowledges that we have received your order; it does not necessarily mean that the order has been dispatched or finally accepted.

We may need to review, decline, or cancel an order where payment cannot be authorized, a product is unavailable, a clear listing or pricing error has occurred, delivery to the selected destination is not supported, or there is a reasonable concern about fraud or unauthorized activity. Where appropriate, we will contact you about the issue. If payment has been collected for an order that we cannot fulfill, we will refund the amount paid for the affected order.

We will not knowingly substitute a materially different product or charge a higher price without your agreement, except as otherwise permitted by applicable law.

Changes Before Dispatch

If you need to correct an address, change an order, or request cancellation, email service@mokpira.com as soon as possible and include your order number. We can usually make a change only if the order can still be stopped before dispatch. A request does not guarantee that fulfillment can be interrupted.

If an order has already been dispatched, please refer to the Refund policy for any return or cancellation options that may apply. Mandatory statutory cancellation and consumer rights remain unaffected.

Delivery, Returns, and Policy Updates

Orders are normally processed within 1–3 business days after payment confirmation. Estimated transit time is 10–20 business days after dispatch. These are estimates rather than guaranteed delivery dates. Please see the Shipping policy for destinations, tracking, customs, and delivery issues.

Eligible unused products may be returned under the 30-day voluntary return process described in the Refund policy. Faulty, damaged, incorrect, or materially misdescribed items are handled separately in accordance with applicable law.

We may update website content or these terms from time to time by publishing a revised version. Changes will not retrospectively remove rights or guarantees that applied to an order when it was placed, or any mandatory rights under applicable law.

Website Use and Intellectual Property

You may use the website only for lawful shopping and related purposes. You must not interfere with website security or operation, attempt unauthorized access, introduce malicious code, submit false information, or use the website in a way that infringes another person's rights.

Unless otherwise stated, website text, graphics, photographs, logos, and other content are owned by or licensed to the relevant rights holder. You may not reproduce or commercially use such content without permission, except where permitted by law.

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Terms of Service