Shipping Policy

Destinations and Shipping Charges

This Shipping policy explains delivery arrangements for orders placed at https://mokpira.com. Please review the destination, delivery address, available shipping method, and charges shown at checkout before paying.

We offer delivery to destinations supported by the checkout system. Availability may depend on the destination, product, local restrictions, and carrier coverage. If we cannot fulfill a paid order to the selected destination, we will contact you and refund the affected order as required.

Shipping charges are calculated at checkout according to the destination, order, and available shipping method. Any free-shipping promotion applies only under the conditions displayed with that offer.

Processing and Transit Time

Order processing: normally 1–3 business days after payment confirmation.

Estimated standard transit: 10–20 business days after dispatch.

Processing time is separate from transit time. Business days generally exclude weekends and relevant public holidays. Delivery estimates are not guaranteed arrival dates; destination conditions, customs procedures, weather, and carrier operations may affect delivery.

If we cannot dispatch within the stated processing period, we will contact you with updated information and available cancellation or refund options as required by applicable law. Where required, we will obtain your agreement before extending the delivery period.

Dispatch and Tracking

When your parcel is dispatched, we will send a dispatch email with tracking details where tracking is available. Initial carrier updates may take approximately 24–72 hours to appear. A tracking label being created does not necessarily mean the carrier has physically received the parcel.

Some orders may be shipped in separate parcels or from different fulfillment locations. If this occurs, we will provide available tracking information for each parcel. The registered business address shown on the website is not necessarily the shipment origin or warehouse location.

Address Changes and Delivery Attempts

Please check your delivery address carefully before submitting an order. If you need to request a correction, email service@mokpira.com as soon as possible. Whether a change can be made depends on whether the order can still be stopped before dispatch.

Follow reasonable carrier instructions for delivery, collection, or redelivery. If a parcel is returned because of an incorrect address or missed collection, contact us to discuss available refund or reshipment options. Any proposed additional charge will be explained before you agree to it.

Customs and Import Charges

Taxes collected at checkout will be included in the order total or otherwise identified during checkout. Other import duties, local taxes, or customs charges may be assessed by destination authorities or the carrier and may be payable by the recipient where applicable.

Customs inspections or requests for additional information may extend delivery time. If you are unsure whether additional import charges may apply to your destination, please check local requirements before ordering.

Delayed, Missing, or Damaged Parcels

Contact us if delivery exceeds the estimated period, tracking appears stalled, or you believe a parcel has been lost. We will review the tracking information and, where appropriate, investigate with the carrier and arrange a suitable resolution, including a replacement or refund where required by applicable law.

If tracking says “delivered” but you have not received the parcel, check nearby delivery locations and with household members, building reception, or the carrier, then contact us promptly. A delivery scan does not by itself remove your rights or prevent us from reviewing the issue.

For visible shipping damage, keep the packaging where practical and send us photographs together with your order number. Please also review the Refund policy for information about remedies for damaged or incorrect products. Nothing in this policy limits mandatory delivery or consumer rights.

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Shipping Policy