Return Policy

Overview

This Refund policy explains cancellations, voluntary returns, and refunds for purchases made through Mokpira at https://mokpira.com. It distinguishes change-of-mind returns from issues involving faulty, damaged, incorrect, or materially misdescribed products. Nothing in this policy limits mandatory consumer rights.

Cancellation Before Dispatch

To request cancellation, email service@mokpira.com as soon as possible with your order number. We will stop the order and issue a refund if we are able to interrupt fulfillment before dispatch. Once the parcel has shipped, a return may be available under the conditions below.

Please note that submitting a cancellation request does not guarantee that the order can be stopped. Any statutory cancellation or withdrawal rights that apply to your purchase remain unaffected.

30-Day Voluntary Returns

You may request a change-of-mind return within 30 calendar days after delivery. To qualify for a voluntary return, products should be unused, complete, and in their original condition, with original packaging and any included components where reasonably applicable. Please provide your order number or other proof of purchase.

For household cleaning cloths, sponges, scourers, kitchen utensils, chopsticks, bowls, plates, and cutlery, products should not show signs of use, washing, food contact, staining, or damage if being returned as an unused change-of-mind item. Items that have been used or are no longer in a condition suitable for resale may not qualify for a voluntary return, to the extent permitted by law.

Where a statutory cancellation right applies, its rules on inspection, handling, and exclusions take precedence over these voluntary-return conditions. This policy does not restrict remedies for faulty, damaged, incorrect, or misdescribed products.

Faulty, Damaged, or Incorrect Items

Contact us promptly if a product arrives damaged, is defective, is incorrect, or differs materially from its description. Please include your order number, a clear description of the issue, and photographs where reasonably available. For visible delivery damage, retaining the outer packaging may help us investigate.

We will review the information and provide an appropriate remedy, which may include a replacement, refund, or another solution required by applicable law. If a return is necessary because of a confirmed fault or our error, we will cover the necessary and reasonable return shipping costs as required by law.

Any suggested reporting timeframe is intended to help us investigate efficiently and does not shorten a statutory period for exercising consumer rights or reporting a fault discovered later.

Requesting and Sending a Return

Email service@mokpira.com before posting a return. We will provide the applicable return instructions and designated return address. The registered business address shown on the website is for business identification and correspondence and is not automatically a return facility.

For a voluntary return, please send the item within 14 calendar days after receiving our return instructions, unless we agree otherwise or applicable law provides a different period. Keep your postage receipt and use tracked shipping where practical. Contacting us helps identify and process your return; it is not an additional approval requirement where the law gives you a direct statutory cancellation right.

Shipping Costs

Customers generally pay return postage for voluntary change-of-mind returns. Original delivery charges are generally not refundable for voluntary returns, except where reimbursement is required by applicable law.

For a confirmed defective, damaged, or incorrect product, contact us before purchasing return postage so we can arrange the return or confirm reimbursement. Any refund of original delivery charges required by law will be included.

Refund Timing and Exchanges

After receiving and checking an approved return, we will communicate the outcome. Approved refunds are normally processed within 5–10 business days to the original payment method, or within a shorter period where required by law. The refund will reflect the amount paid for the returned product after applicable discounts, together with delivery charges that must legally be refunded.

Your bank, card issuer, or payment provider may need additional time to post the credit. If an approved refund does not appear after the expected processing period, contact your payment provider and then email us with your order number.

We do not promise routine direct exchanges. If you want a different product, you may return an eligible item and place a new order. Replacements for confirmed faults or fulfillment errors will be handled separately.

Statutory Cancellation Rights

Some countries or regions provide statutory cancellation or withdrawal rights for online purchases. Where such rights apply, the statutory rules on the period for notifying cancellation, returning goods, inspection, handling, and exclusions take precedence over any inconsistent voluntary-return condition in this policy.

Where the law requires reimbursement of standard outbound delivery charges, we will include those amounts. Where permitted by law, reimbursement may be withheld until the returned goods are received or evidence of dispatch is provided. Nothing in this policy is intended to reduce any mandatory consumer protection.

Existing Guarantees and Consumer Rights

Any express product guarantees offered at the time of purchase will be honored according to their terms and applicable law. Opening packaging to identify a genuine defect does not automatically remove your legal remedies. If a product does not conform to its description or applicable legal requirements, contact us so that we can review the issue.

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Return Policy